warranty


In the unlikely event that you encounter a problem with your Summerwood building, our customer support team will take care of it ASAP: online or over the phone--your choice! For your convenience, we will reimburse you up to $50 (without prior approval) for out-of-pocket purchases which may be required to correct any missing or defective part during assembly.

To read the complete Summerwood Warranty and conditions, click below.

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Please note

Wood is an organic material. The following traits are not considered warrantable issues:

  • Natural characteristics of the wood such as knots, cracks, or splinters

  • Expansion and contraction of lumber due to moisture

  • Variations in color or grain

Validating your warranty

Assembly

Oban Warranty Photo

You are required to build your Summerwood structure within 90 days of delivery. This is to prevent any warping, shrinkage, or damage that may result from materials sitting for too long.

To validate your warranty, verify that your Summerwood structure is completed within this timeline by providing photo-documentation of your finished building. You may e-mail your photos to design@summerwood.com, submit them using our online photo upload tool, or even mail prints. For a better understanding of the purpose of these photos and what they should demonstrate, read the warranty, here.

Staining

Building warranty information Staining Summerwood ID number 134755

Adequately staining (or painting) your building in its entirety* within 90 days of delivery is another condition of your warranty. A semi-transparent stain is a great way to bring out the natural characteristics of your building’s cedar exterior while protecting it from the elements.

*Any exposed, untreated wood, such as cedar siding and trim.

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