Looking for a quick answer to your question? We've assembled a bunch of FAQ's where we hope you can find the information you're looking for. Feel free to contact us at any time as well. We're here to help!
FAQ
Most Popular Questions
Can I order online?
Absolutely, just follow the easy steps through the checkout. We will be in touch with you promptly to make sure nothing was missed. That said, we would be more than happy to help you out on the phone as well; we can often provide some helpful tips along the way.
Where do you ship your products?
All over the world, from our door to yours! View our shipping information for more details.
Will you do a custom building?
Absolutely. If you have an idea in mind run it by us and we will work with you to bring it to life. Some of our best designs come from our customers.
Will I need a building permit?
Building permits are generally not required for structures under 100 ft.². It's always best if you check with your local building department to make sure, though. If you do need one, we can give you a helping hand to make things go smoothly. Have a look at our building permit page to learn more.
Can I assemble one of your buildings myself?
Our prefab building kits are made for the do-it-yourselfer. Every building comes with printed instruction as well as an assembly video. We are also just a call or email away if you need a little help along the way. View our assembly page for more helpful info.
What if I want to hire a contractor?
Great idea. DIY is not for everybody but we can be a big help if you decide you want to hire a contractor as well. Contractors love our convenient pre-cut and pre-assembled kit formats and generally assemble our products with relative ease.
I don’t want to worry about staining. Do you have a maintenance-free option?
Boy, do we ever. Our Canexel maintenance-free siding comes in 20 vibrant colors. Paired with our Versatex white trim the building is virtually maintenance-free. View our siding section for more info.
Do you charge Sales Tax on US orders?
Please note that we do not collect a sales tax on US orders. There have been instances where state authorities have approached clients at a later date regarding applicable state taxes, however, that is definitely more the exception than the rule.
Sales
How does your site work?
Essentially, we provide three ways of choosing the design that works best for you. Take a look at our favorites, browse our styles, or design your own in our Custom Design Center. You can also just pick up the phone and give us a call and one of our design professionals will walk you through it. Check out our how it works video to learn more.
Where can I find pricing?
Clicking photos will generally take you to a page where there is a detailed quote for that building. Alternatively, you will also find pricing for the individual styles on the style pages. You can also use our Custom Design Center to design and price your own building.
What siding options do you have available?
We have a few tempting options ranging from Western Red Cedar to a colorful Canexel maintenance free option. Please check our siding page for more details.
Is shipping included?
Shipping rates vary depending on the location and size of building, so they are not included in the price. Generally, though, the rates are very reasonable and can be found in the individual quote for the building that you are looking at.
Are shingles included?
Shingles add to the shipping cost and can be easily sourced locally and therefore are not included with our prefab kits. (The exception here is prefabricated gazebos where the cedar shingles are applied to the roof sections beforehand). Shingles are, however, included with our installed service. Learn more about roofing shingles.
What do you mean by “pre-cut” and “pre-assembled” kits?
The pre-cut format is ideal for the consummate do-it-yourselfer. We've designed the product, purchased and cut all the materials, built the doors and windows, and are handing it over to you. Our pre-assembled format is designed for quick, convenient install, with most of the components pre-assembled and ready for you to put together on site. Learn more about our prefab kit formats.
What is the turnaround time on an order?
Lead times for products are typically about 6 to 8 weeks depending on the time of year (in the winter it's a little quicker). We are very good at estimating our schedule, though, and will keep you up-to-date if there are any changes at all.
Where are you located?
Our show room, offices, and manufacturing facility are at 735 Progress Ave. in Toronto, Ontario. If you live in the area or happen to be visiting, please drop by and say hello! We have a number of stylish designs on display and lots of friendly people (and dogs) to entertain you. See contact for more info.
Do you offer financing?
Sorry, not at the present time, but we are pretty reasonable if you have something in mind. Otherwise we do take credit cards and your local bank would probably be eager to help.
What warranty do you offer?
All of our buildings are covered for a period of two years for defects in materials and workmanship. Generally, if you have an issue of any sort we will take care of it for you. There are no moving parts in our building, so there's not a lot that can go wrong :)
What hardware is included?
We include standard hardware for all of our doors and windows at no additional cost and also offer hardware upgrades for a more stylish finish. If you have your own hardware that you’d like to repurpose please let us know and we’ll ensure our doors and windows are compatible.
What do you mean when you say "base price"?
The "base price" includes the essential components of the building. Because everybody's tastes are different, we allow you to stylize your design with doors, windows, shutters, flower boxes – whatever you like - to meet your individual tastes.
What payment methods do you accept?
For your convenience, we accept payment by Visa, Mastercard, Interac e-Transfer or cheque. If timing is tight, we will also provide you with the details you need to make a wire transfer.
Do you charge Sales Tax on US orders?
Please note that we are not required to collect tax on US orders. There have been rare instances where state authorities have approached customers at a later time regarding applicable state taxes. However, instances of this have been extremely infrequent and we would just like to bring your attention to this unlikely possibility.
Design / Customization
Can I customize my Summerwood building?
Yes. All Summerwood buildings can be customized in size, layout, and features to suit your specific needs. You can modify dimensions, adjust door and window placement, add lofts or porches, and choose from a wide range of options and materials. This flexibility allows the building to function as an office, studio, cabin, guest house, or storage space. Our design team will work with you to ensure your building fits your intended use and complies with local requirements.
Can I change the interior layout or floor plan?
Yes. The interior layout is fully customizable. Most buildings come with an open floor plan and exposed wall framing on the interior, allowing your contractor to add insulation, electrical, plumbing, and interior walls as needed. This provides complete flexibility to finish the building according to your intended use.
Can doors and windows be moved, added, or removed?
Yes. Doors and windows can be customized in size, quantity, and location. This allows you to maximize natural light, views, ventilation, and functionality while ensuring the building remains structurally sound. All door and window placements are finalized prior to manufacturing.
Can your buildings be used as offices, studios, or living spaces?
Yes. Summerwood buildings are commonly used as backyard offices, studios, guest houses, and recreational spaces. The final use depends on how the building is insulated, finished, and serviced, as well as your local zoning and building regulations. We recommend confirming permitted uses with your municipality during the planning stage.
Can I attach the building to my home?
Yes. Our buildings can be designed to attach to an existing structure. In these cases, your contractor will complete the connection on site, including proper structural integration and weatherproofing. Permit approval and proper construction methods are required.
Can you create a fully custom design?
Yes. We can design buildings based on your sketches, ideas, or inspiration. Our design team will prepare professional drawings that reflect your vision while ensuring structural feasibility. These drawings can also be used to support permit applications if required.
How big or small can the building be?
We offer buildings in a wide range of sizes, from compact storage sheds to large cabins and studios. Custom sizing allows the building to fit your available space and intended use. Maximum allowable size depends on your local zoning and building regulations.
Can you produce L-shaped or unique layouts?
Yes. Custom layouts, including L-shaped buildings and other unique configurations, are available. Our design team ensures the structure remains durable, functional, and visually balanced. Custom drawings are provided for approval before production.
Is there a limit to the number of doors and windows?
No. Doors and windows can be added as needed to achieve your desired appearance and functionality. Our team will ensure proper structural support and performance are maintained.
Delivery
How are your buildings packed?
The structure will come to you on a wooden skid(s). It is in pieces and will be securely wrapped in plastic. You should use a cordless drill to open the wooden skids, carefully remove the plastic and begin unloading the pieces off the truck to the sidewalk, and then take it to the site where it will be installed.
Do you ship overseas? If so, how much does it cost?
Yes, we ship any of our kits all over the world from our door to your door, or to a port nearest your town. Call or email us directly with your address and what product you are interested in to get a quote for the freight cost.
How do I know if I require cartage?
If you live in an area where a 53' tractor trailer truck can not get to or maneuver around, you will require cartage. This would include areas with hills, cul de sac, remote areas, narrow roads, or low hanging trees and wires (15ft and below). Modern mapping technology often allows us to identify when cartage is and isn’t required, if you’re unsure if you’ll require it please contact us and we’ll confirm for you.
Can I pick which day I want my unit to arrive? And what time?
It's not always possible to schedule a delivery day because there may be unexpected delays. We try to give you a very close range, though!
How do I unpack my structure once it arrives at my house?
You require a cordless drill to unscrew the skid. Once that's done, you require help from at least one or two other people to take each of the pieces off the truck to the assembly site.
How many people do I need to help offload my unit from the truck?
On smaller or pre-cut units, you will need at least two people to help get the unit off the truck. On larger units or pre-assembled units, you will require at least three-four people. This way one person can stay up in the truck and they can pass the sections down to the people on the ground. However, the more people you have, the easier and faster the offloading process goes.
How much does it cost to ship one of your units to my city?
Freight is determined by the size of your structure and the shipping location. Call or email us directly with your address and what product you are interested in, to get a quote for the freight cost. Please be sure to look at our delivery details for important information about freight and shipping.
We live close to the Summerwood "basecamp" in southwestern Ontario… How will our building be delivered and do we need to be home at the time?
If you live in Ontario, we will deliver your building on a crane truck and drop it on your driveway or somewhere close by. Nobody needs to be home, but it is nice to have the personal contact.
Permits / Drawings
Do I need a permit for a Summerwood building?
It depends. Requirements vary based on building size, height, and intended use. We recommend confirming permit requirements with your local building department early in your planning process.
Do you provide permit drawings?
Yes. We provide permit drawings that include floor plans, elevations, and structural information. These drawings are designed to meet typical municipal submission requirements. They are available for an additional fee.
Are engineered drawings available?
Yes. Engineered drawings can be provided if required by your municipality. This is sometimes necessary for larger buildings or specific locations. Our team can assist in coordinating these drawings.
Do you provide BCIN-stamped drawings?
Yes. BCIN-stamped drawings are available when required, particularly in Ontario. These drawings help meet Ontario Building Code requirements. Additional fees apply.
Do you handle the permit application?
No. Permit applications are submitted by the homeowner or their contractor. We provide the drawings and documentation needed to support your application. Many contractors can assist with this process.
Will your buildings meet building code requirements?
Yes. Our buildings are designed using standard structural construction methods and can meet building code requirements when properly installed. Final approval is determined by your local building department and contractor.
Assembly / Hiring a contractor
Do you assemble the building?
No. Summerwood buildings are sold as pre-cut kits and assembled on site. In Ontario, we also offer professional installation services. In other areas, most customers hire a local contractor. Detailed instructions are provided with every building
Can I assemble the building myself?
Yes, if you have strong construction experience and the proper tools. However, this will depend on the size/complexity of the build, with many customers opting to hire a contractor to ensure proper assembly, insulation, roofing, and finishing. This helps ensure the best long-term performance.
How long does assembly take?
Assembly time depends on building size, complexity, and site conditions. The exterior shell is often assembled in several days to a few weeks. Interior finishing is completed afterward. Your contractor can provide a more precise timeline.
Do I need a contractor?
Not necessarily. In some cases, hiring a contractor is recommended. Contractors complete the foundation, assemble the building, install roofing, and complete insulation and interior finishing. This ensures the building is properly installed and ready for use.
Do you offer installation services?
Yes. We offer professional installation services in Ontario. In other regions, customers typically hire qualified local contractors, or complete as a DIY.
Will Summerwood provide installation support?
Yes. Our team is available to provide technical support and answer questions during construction. Yourself or your contractor performs the physical installation.
How do I find a contractor?
Ask our team, we may be able to help! You can hire any qualified local contractor, carpenter, or builder. Many customers find contractors through referrals, local suppliers, or online reviews. Choosing an experienced contractor helps ensure a smooth installation.
What should a contract contain?
There are a bunch of things a contract should contain, such as outline of work, schedule, insurance, warranties, payment, and other issues. As with any contract it’s important to have the scope of work and services outlined in a signed contract to prevent unanticipated problems.
Installation / Services
Do you install your buildings?
For those who live in our Southwestern Ontario local market we offer an extensive installation service where we take care of all of the details for you. For those who don't, we have a vast list of contractors that we can refer depending on where you live.
How long do your installations take?
The install time depends on the size of the building but often can be done in just one day. Increasing the size and number of options will also increase the installation time. Your salesperson will give you more information at the time of order.
What type of materials do you use in the construction of your buildings?
We use the finest materials available and provide options whenever possible. Our buildings are designed and manufactured to exacting standards and are built to last. Learn more about materials.
I am looking at a cabin’s price sheet and on the last row there is a price for Installed. Does this mean that the kit is installed by the manufacturer?
Yes, if you live in Ontario then we do offer full installation services. If you'd like a quote on an installed cabin, please don't hesitate to give us a call at (800) 663-5042. Note that a number of factors, such as site access and location, play into our installed prices, and as such we suggest that you contact us to obtain an accurate installed quote.
Do you have a referral?
We take enormous pride in our work and are never satisfied unless our customers are too! Please have a look at the reviews found on HomeStars and Houzz to see what our customers are saying about us.
Do I need to send photos of the site?
When purchasing an installed building, we require some pictures of the site before releasing the order to production. We want to make sure that we can deliver and install your building according to your expectations, and that our installers are able to assemble the structure you are purchasing.
Can I choose the day of my install?
We work on time range schedule when it comes to installations. On the construction field we depend on many variables, such as weather conditions, estimation of previous installs duration and of course, workmanship. But we will do our best to meet your expectations scheduling wise!
Materials / Construction
What materials are used in Summerwood buildings?
Summerwood buildings use high-quality lumber, structural framing, wall sheathing, weather barrier, and exterior siding. These materials create a strong, durable, and weather-resistant building shell designed for long-term use.
Are your buildings insulated?
Insulation is optional and can be added during construction. Floor insulation can be included with the kit, while wall and roof insulation are installed on site by your contractor. Proper insulation allows comfortable year-round use.
Do your buildings include electrical and plumbing?
No. Electrical and plumbing are installed on site by licensed professionals. This allows the building to be customized to your specific needs and local code requirements.
Why do some buildings have flat roofs? Won’t my flat roof leak when water sits on it?
The first reason is because some structures may have height restrictions and they want to maximize their interior space. By building a flat roof, the overall height of a building can remain the same and there could be more usable space inside. Another reason is strictly design. It’s important to point out that our “flat” roof buildings actually have a gradual front-to-back slope, so water runoff is promoted and water does not have the ability to pool on the roof.
Are your buildings suitable for year-round use?
Yes. When properly insulated and finished, Summerwood buildings can be used comfortably year-round. Many customers use them as permanent living, working, or recreational spaces.
Are the buildings weather resistant?
Yes. Buildings include structural wall sheathing, weather barrier, and exterior siding. Proper installation, sealing, and finishing ensure long-term protection from the elements.
Foundation / Staining
What type of foundation is required?
A level foundation is required for all Summerwood buildings. While smaller buildings can sometimes be installed on properly prepared patio stones, a permanent foundation is often the best option for long-term stability and performance. Common permanent foundation options include concrete slab, concrete piers, and helical piles. These foundations provide the strongest support and are typically recommended for larger buildings or any structure intended for long-term or year-round use. Your contractor can recommend the most appropriate foundation based on your building size, site conditions, and local requirements.
How big should my foundation be?
If you are pouring a concrete pad, it should be the exact size of your building and square and level. If you are using patio stones, they should be recessed slightly and positioned under the runners on the floor. If you’re unsure about anything having to do with your foundation please contact us prior to commencing site work, we’re more than happy to assist!
Do you provide the foundation?
No. Foundation work is completed by your contractor. We provide foundation layout information to ensure proper preparation.
Does the building need to be stained or painted?
If you do not select one of our maintenance free siding options, yes. Exterior stain or paint protects the wood from moisture, sunlight, and weather exposure. This is an essential step for long-term durability.
How soon should I stain the building?
Staining or painting should be completed as soon as possible after assembly. This helps protect the wood and maintain its appearance.
Can I choose my own stain color?
Yes. You can use any exterior wood stain or paint. High-quality products designed for exterior wood are recommended for best results.
Removing the existing stain and re-stain: what suggestions would you have to both effectively strip and re-stain?
If you'd like to strip all of the current stain off and completely re-stain your building, we recommend power washing your siding with a light chemical wash (available at the hardware store) to loosen up the stain and perhaps even lightly sanding. If you'd like to remove the bubbling sections only, you can lightly sand them off. There are a variety of factors at play here so it is always worth consulting a local professional or paint store for their suggestions on removing/re-staining.
How long will the building last?
Summerwood buildings are designed to last for decades when properly installed and maintained. Proper foundation, finishing, and regular maintenance will help ensure long-term durability and performance.
Interior / Finishing / Insulation
Can I upgrade the floor material?
A strong 5/8” tongue and groove spruce plywood is our standard floor sheathing. There are other attractive floor finishes that you may choose from as well.
Can I insulate my building?
Absolutely. This is a very popular choice on our small cabins and studios. View our materials for more info.
What if I want cedar on the interior as well?
There are many interior cedar upgrades for those who love the look and fragrance of Western red cedar. You may upgrade the studs, rafters, and roof boards to cedar, or you may choose to clad the interior walls and ceiling with interior cedar siding as well.
What are my heating options?
Many customers use their buildings year round and a wood stove or electric heater is often required. While we don't sell these items, we can work with you to make sure that you get good advice.
Do you take care of electrical or plumbing?
For those who want to run electricity for lighting and power or plumb their building for a washroom or shower, it is best to coordinate it at the time of installation. It is important to plan this carefully so that everything is done in the right order. While we don't handle electrical or plumbing, your sales person would be happy to provide you with any advice that you might need.
What are the floor plans for larger structures like cabins?
Due to the custom nature of our buildings we offer virtually endless customization ability to just about all of our structures. As a result, we do not have “set” floor plans for our buildings. Have a look at our sample floor plans for some ideas, or start assembling your own building using our Custom Design Center. If you have an idea of a floor plan you’d like to incorporate into one of our designs, please send it to us and one of our design staff will work with you to design your perfect structure.